Terms of service

The agreement between you and Sonny AI: what we deliver, what you own, and what each of us is responsible for.

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These terms ("Terms") govern your use of sonnyads.com, the Sonny chat, and the video ad services we provide (the "Services"). The Services are operated by Omegason Company LLC, a company based in Colorado, USA ("Sonny AI", "we", "us"). By using the Services or placing an order, you agree to these Terms. If you're ordering for a business, you confirm you can bind that business to them.

1. The Services

Sonny AI creates short-form video ads for products you sell. You brief Sonny, our AI assistant, in a chat; our creative team prepares a creative plan for your approval and then produces the ads (the "Deliverables"). Sonny's replies are generated by AI. They're designed to be accurate, but if something matters to your decision, such as price, timing or a policy, these Terms and our published policies take precedence, and you can always ask a human on our team.

2. Orders and payment

Packages and prices are shown on our pricing page and in the chat. Payments are one-time and processed through Shopify checkout. Enterprise plans are governed by a separate written agreement.
The Starter package is an introductory offer limited to one per customer, household or business. We may cancel and refund repeat Starter orders.
Prices exclude any taxes that apply, which are shown at checkout.
We may decline or cancel an order, with a full refund, if the product or request isn't allowed under section 6.

3. Briefs, plans and delivery

You agree to give us accurate information about your product, including claims, prices and offers you want shown.
Production starts when you approve the creative plan. Delivery times (72 hours for Starter, 5 days for Growth) run from payment and a complete brief, and pause while we wait for your approval or answers.
Deliverables are provided digitally in your chat. Revisions and remakes are described in delivery and revisions, and refunds in the refund policy.

4. Your content

You keep ownership of everything you give us: product images, logos, videos, text and other materials ("Your Content"). You grant us a limited license to use Your Content only to provide the Services to you. You confirm that you have the rights to Your Content, and that using it as you direct won't infringe anyone's rights or break any law.

5. Ownership of the ads

Your rights. Once your order is paid in full, we assign to you all rights we hold in the final Deliverables, and you may use them for any lawful purpose, on any platform, worldwide, without time limits.
What we keep. We keep our general know-how, methods, templates, tools and any materials not specific to you. We won't use your Deliverables in our own marketing or portfolio without your permission.
Similar work. Ads are built on common creative formats. We may make ads for other customers that use similar structures, styles or ideas, but never Your Content.
AI-generated material. Deliverables may include AI-generated images, video, voices or presenters, and the law on copyright in AI-generated material is still developing. We don't guarantee that every element is protectable by copyright, but we won't knowingly include third-party material you aren't allowed to use. AI presenters are synthetic characters, not real individuals, unless you supply footage of a real person who has agreed to appear.

6. Acceptable use

We don't make ads for, and you may not use the Services for:

illegal products or services, weapons, drugs, tobacco or vaping products, or adult content;
claims you can't support, including medical, health, financial or earnings claims, fake reviews or invented testimonials;
content that impersonates real people or brands, infringes intellectual property, or is hateful, harassing or misleading;
attempts to misuse, overload, reverse engineer or extract confidential information from the chat or our systems.

We may suspend the Services or refuse orders that break these rules.

7. Running your ads

You're responsible for how and where you publish the Deliverables, including following each platform's advertising policies, labeling AI-generated content where a platform or law requires it, and making sure claims in your ads are accurate and lawful in the markets where you run them. We give general guidance in our write-ups and in the Ad Lab, but not legal advice. Results on ad platforms aren't guaranteed.

8. Confidentiality

We keep your unpublished briefs, files and Deliverables confidential. Our production methods, tools and internal processes are our confidential information, and you agree not to try to extract them through the chat or otherwise.

9. Warranties and disclaimers

We'll provide the Services with reasonable skill and care, and remake ads that miss the agreed brief as described in our policies. Except as stated in these Terms, the Services are provided "as is", and we disclaim all other warranties to the extent the law allows, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the extent the law allows, we won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or ad spend. Our total liability for any claim relating to the Services is limited to the amount you paid for the order the claim relates to. Nothing in these Terms limits liability that can't be limited by law.

11. Indemnity

You agree to defend and indemnify us against third-party claims arising from Your Content, the claims you ask us to include, or how you use the Deliverables, except where the claim is caused by our breach of these Terms.

12. Changes and termination

We may update these Terms; the date at the top shows the current version, and changes apply to orders placed after that date. You can stop using the Services at any time. Sections that by their nature should survive, such as ownership, liability and indemnity, continue after termination.

13. Governing law

These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Boulder County, Colorado, unless the law of your country gives you the right to bring claims where you live. Before filing any claim, please contact us so we can try to resolve it informally.